Grow revenue by capturing time agents are spending supporting Accounts in Salesforce while not on the phone
Track all agent time—even off the phone
Capture time missed by VOIP
100% Salesforce native
Workflow agnostic - works on any object
Simple setup and zero User training
VOIP only captures time on the phone, leading to underbilling. Era captures more time which means higher revenue.
100% native to Salesforce means no integration complexity, high-quality data, advanced reporting and automation.
Setup takes less than 1 hour and since Era is fully automated there is no need for any User training!
Measure actual Average Handle Time (AHT) and identify process bottlenecks.
Objective insights into employee performance at your fingertips.
Improved forecasting and planning through accurate historical workload data.